See every return and warranty claim before it arrives.
Recover value before it's lost.
CIRQUEL gives brands post-sale intelligence at the moment of return. It assesses condition, flags fraud, and routes each item to its highest-value outcome. Days before the product reaches the warehouse.
*Modelled recovery range depending on product condition, category and selected recovery channel.
19 LOIs across Europe | 2 completed pilots | Fashion, accessories, footwear, furniture and home décor
Korda Shell Jacket
Condition Grade
Recovery Path
ResaleFraud risk
Low
Decision time
41 sec
Korda Shell Jacket
Condition Grade
Recovery Path
ResaleFraud risk
Low
Decision time
41 sec
Supported by
Backed by leading accelerators and innovation programs
Our product
Returns and warranty claims are the most data-rich moment in the post-sale journey. Most brands let that moment pass. CIRQUEL captures it: the condition, the context, the decision, and the outcome. Every time.
Visual assessment
A branded app for end customers or operations teams to capture images and an optional voice note before the item ships, detect anomalies, and grade item condition. Brands get both visual and contextual clarity before the item arrives.
Korda Shell Jacket
Condition Grade
Recovery Path
ResaleFraud risk
Low
Decision time
41 sec
Visual assessment
A branded app for end customers or operations teams to capture images and an optional voice note before the item ships, detect anomalies, and grade item condition. Brands get both visual and contextual clarity before the item arrives.
Korda Shell Jacket
Condition Grade
B+
Recovery Path
Resale
Est. recovery value
€87
Fraud risk
Low
AI-powered decision intelligence
Analyzes visual and contextual data to validate returns and warranty claims, predict item recoverability, and recommend the best next step: restock, repair, resale, buy-back, or recycling. Maximises value recovery while aligning with sustainability goals.
€ recovered this month
€48,290
Avg decision time
47 sec
Fraud protected
€6,140
Routed to resale
1,523
Korda Shell Jacket
8.7 / 10
Valen Jacket
9.1 / 10
Orlen Hybrid
6.5 / 10
Recovery & monetization integrations
Integrates seamlessly with brand ERP, WMS, CRM, and e-commerce platforms including Shopify. Supports brand-owned buy-back or pre-owned programs and internal recommerce flows.
Step 1 of 3
Return your jacket
in 60 seconds. Just point and snap.
Powered by CIRQUEL
Visual assessment
A branded app for end customers or operations teams to capture images and an optional voice note before the item ships, detect anomalies, and grade item condition. Brands get both visual and contextual clarity before the item arrives.
Korda Shell Jacket
Condition Grade
B+
Recovery Path
Resale
Est. recovery value
€87
Fraud risk
Low
AI-powered decision intelligence
Analyzes visual and contextual data to validate returns and warranty claims, predict item recoverability, and recommend the best next step: restock, repair, resale, buy-back, or recycling. Maximises value recovery while aligning with sustainability goals.
€ recovered this month
€48,290
Avg decision time
47 sec
Fraud protected
€6,140
Routed to resale
1,523
Korda Shell Jacket
8.7 / 10
Valen Jacket
9.1 / 10
Orlen Hybrid
6.5 / 10
Recovery & monetization integrations
Integrates seamlessly with brand ERP, WMS, CRM, and e-commerce platforms including Shopify. Supports brand-owned buy-back or pre-owned programs and internal recommerce flows.
Step 1 of 3
Return your jacket
in 60 seconds. Just point and snap.
Powered by CIRQUEL
Visual assessment
A branded app for end customers or operations teams to capture images and an optional voice note before the item ships, detect anomalies, and grade item condition. Brands get both visual and contextual clarity before the item arrives.
Korda Shell Jacket
Condition Grade
B+
Recovery Path
Resale
Est. recovery value
€87
Fraud risk
Low
AI-powered decision intelligence
Analyzes visual and contextual data to validate returns and warranty claims, predict item recoverability, and recommend the best next step: restock, repair, resale, buy-back, or recycling. Maximises value recovery while aligning with sustainability goals.
€ recovered this month
€48,290
Avg decision time
47 sec
Fraud protected
€6,140
Routed to resale
1,523
Korda Shell Jacket
8.7 / 10
Valen Jacket
9.1 / 10
Orlen Hybrid
6.5 / 10
Recovery & monetization integrations
Integrates seamlessly with brand ERP, WMS, CRM, and e-commerce platforms including Shopify. Supports brand-owned buy-back or pre-owned programs and internal recommerce flows.
Step 1 of 3
Return your jacket
in 60 seconds. Just point and snap.
Powered by CIRQUEL
Add-ons
White Label App
White label app specifically designed for the brand.
Return Fraud & Abuse Detection
Advanced detection of abnormal or repeated return behavior, helping brands reduce fraud and commercial costs while protecting the legitimate customer experience.
CO₂ and ESG Calculations
Track and report the carbon and sustainability impact of your returns and recovery operations, aligned with EPR and EU circularity requirements.
External Resale Integrations
External resale or re-commerce platform integrations.
How it works
Forms capture a reason code.
CIRQUEL captures the evidence and context behind it.
Every return captured is a data point your competitors don't have. Patterns that no form ever surfaces start to emerge: a defect appearing across a product line, a sizing issue concentrated in one market, fraud signals hiding in plain sight. It compounds with every return because CIRQUEL captures what forms can't: the evidence behind every claim, at the moment it matters. It turns what was a liability into a source of product, operational, and commercial insight.
Capture images & context
Customer submits photos and an optional voice note before the item ships.
Korda Shell Jacket
Detect anomalies & defects
Computer vision scans for damage, wear, and manufacturing defects, and flags signs of returns policy misuse or potential fraud.
Forecast quality & route
AI grades condition and recommends restock, resale, repair, buy-back, or recycling.
Korda Shell Jacket
AI Decision
41 sec
Sync with your systems
Decisions flow into your WMS, ERP, CRM, or external resale platform automatically.
AI inspection layer
Korda Shell Jacket
Trusted by
Collaborating with brands and industry leaders across various verticals: fashion, home decor, sports, textile applications, luxury goods, and logistics ecosystems.
Fashion & Accessories
Fashion and accessories brands looking to streamline returns and maximize product recovery.
Furniture & Home Decor
Home furniture and decor brands seeking AI-powered quality assessment and recovery solutions.
Textile Components
Textile and component manufacturers requiring quality assurance and condition assessment.
E-commerce
E-commerce platforms and resale marketplaces optimizing returns management and sustainability.
Luxury Goods
Jewelry, watches, eyewear, and longevity wearables requiring high-accuracy condition assessment and value recovery.
Plans
Built for every stage of scale
From your first pilot to enterprise-wide rollout. Pricing tailored to your volume and needs.
Basic
Inspection App
For brands starting with pre-shipment assessment
- Visual assessment app
- AI anomaly detection
- Condition verification before shipment
Premium
Quality Intelligence
For brands optimizing recovery decisions
- Everything in Basic
- White-label App
- Quality grading & value forecasting
- Fraud & misuse detection
- Analytics & reporting
- API access
Enterprise
Custom & Licensed
For large brands and complex operations
- Everything in Premium
- Custom workflows & integrations
- Dedicated model training
- Multi-market rollout
- Licensing & SLA options
All plans include onboarding support. Pricing adapted to your return volume and market.
Featured in
Recognized by leading media, publications and organizations
Frequently asked questions
Everything you need to know about CIRQUEL
What is CIRQUEL?
CIRQUEL is an AI returns intelligence platform. It integrates with your existing systems to deliver post-sale visibility at the moment of return: what condition an item is in, whether a claim is valid, and which recovery path makes most sense. Days before the product reaches the warehouse.
Which use cases does CIRQUEL support?
Returns and warranty claims are the primary triggers. From there, CIRQUEL supports product recovery, resale, repair, buy-back, and circular pathways, including unsold or written-off inventory.
How does CIRQUEL assess an item?
Through visual evidence and additional customer-reported information, including optional voice-to-text, days before the item reaches the warehouse.
Does CIRQUEL replace an RMS, WMS, ERP or CRM?
No. CIRQUEL adds an intelligence and decision layer and can integrate with your existing systems.
Can CIRQUEL detect fraud?
CIRQUEL identifies anomalies, inconsistencies and potential fraud or abuse signals to support validation and decision-making.
Which industries and product categories are relevant?
Fashion, accessories, footwear, furniture, home décor, sports, consumer goods and jewellery.
How does CIRQUEL process customer data?
CIRQUEL is built on principles of data minimisation and purpose-limited processing. How customer data is handled depends on the agreed client implementation. We work with each brand to ensure the deployment aligns with applicable data protection requirements including GDPR.
How quickly can an assessment be completed?
In under 60 seconds, depending on the implementation and available information.
What happens after CIRQUEL recommends an action?
The decision can support restocking, repair, resale, buy-back, claim approval, recycling or another brand-defined pathway through existing workflows and integrations.