See returns before they arrive.
Protect value before it's lost.
AI-powered photo assessment reveals condition, resale value and
potential fraud risk at the source. Route, recover and repurpose
smarter.
Lead the circular economy.
Trusted by 19+ brands across Europe | 2 pilots in fashion & home decor
Visual Documentation at Source
Capture multi-angle photos across any product category
Packaged Return
Customer Sends Item Back
The return journey begins when a customer ships their item
Instant Quality Assessment
AI detects defects, wear, and condition in under 60 seconds
Intelligent Routing Engine
Route to restock, resale, repair, or recycle based on condition
Maximize Recovery Value
Multi-channel monetization: restock, resale, or recycling
Real-Time Analytics
Track ROI, sustainability metrics, and circular flow
System Learns & Improves
AI models improve with every return, increasing accuracy
CIRQUEL is a B2B SaaS platform leveraging computer vision and AI models to automate anomaly detection of returned products, assess product condition, conduct quality forecasting, prevent fraudulent returns, and unlock circular recovery paths—integrating directly with brand systems and resale ecosystems.
Supported by
Backed by leading accelerators and innovation programs
Our product
We specialize in managing the lifecycle of returns. Once an item is returned by the end-consumer, we ensure a seamless process from start to finish. Our end-to-end solution helps brands reduce losses, recover value of returned products as well as meet their circularity and sustainability goals.
Visual assessment app
A branded app for end customers or warehouse teams to upload images, detect anomalies, and grade item condition before or upon return—giving brands visual clarity early in the process.
AI-powered quality forecasting & decision intelligence
Analyzes visual data to predict item recoverability and recommend the best next step—restock, repair, resale, buy-back, or recycling—maximizing value recovery while aligning with sustainability goals.
Recovery & monetization integrations
Integrates seamlessly with brand ERP, WMS, CRM, and e-commerce platforms, including:
- - Brand-owned buy-back or pre-owned programs
- - Internal recommerce flows
Add-ons
Optional services to enhance your returns management
White Label App
White label app specifically designed for the brand.
Return Fraud & Abuse Prevention
Advanced detection of abnormal or repeated return behavior, helping brands reduce fraud and operational costs.
Localized Warehouse Orchestration
Coordinate local warehousing, inspection, and refurbishment through trusted 4PL partners.
External Resale Integrations
External resale or re-commerce platforms integrations.
How it works
Four simple steps from return to recovery-powered by AI visual inspection
Capture upfront images
Customers upload product photos before return or claim shipment via our app.
*App is also available for internal warehouse teams for the 2nd step verification.
Detect anomalies & defects
Our models identify variety of possible defects: damage, wear, misuse, or manufacturing defects.
Forecast quality & value
Our software grades the items with predicted recovery and repurposing potential. CIRQUEL recommends restock, resale, repair, buy-back, recycling, or other solutions preferred by the brand.
Integration with your systems
Decisions sync with your WMS, ERP, CRM, external resale platforms, or internal buy-back or pre-owned flows.
Trusted by
Collaborating with brands and industry leaders across various verticals: fashion, home decor, textile applications, and logistics ecosystems
Fashion & Accessories
Fashion and accessories brands looking to streamline returns and maximize product recovery.
Furniture & Home Decor
Home furniture and decor brands seeking AI-powered quality assessment and recovery solutions.
Textile Components
Textile and component manufacturers requiring quality assurance and condition assessment.
E-commerce
E-commerce platforms and resale marketplaces optimizing returns management and sustainability.
Featured in
Recognized by leading media, publications and organizations
Frequently asked questions
Everything you need to know about CIRQUEL
What does CIRQUEL actually do?
CIRQUEL is an AI-powered SaaS platform that detects product anomalies, forecasts condition and value, and guides brands on how to handle returned, unsold, or warranty-claimed products in the most efficient and sustainable way.
Is CIRQUEL a logistics company?
No. CIRQUEL is a software company. We provide AI intelligence and integrations that work within your existing warehouse and operational systems. Local orchestration is available only as an optional add-on.
How does anomaly detection work?
Our computer vision models analyze uploaded product images to detect damage, wear, stitching issues, surface defects, or other irregularities. The system then grades the product and recommends the next best action according to the pre-requirements and rules provided by the brand.
Can CIRQUEL prevent return fraud?
Yes. By requiring image uploads before shipment and tracking repeated return patterns, CIRQUEL helps identify suspicious or serial return behavior and reduces unnecessary logistics costs.
Do we need to change our warehouse operations?
No. CIRQUEL integrates with your existing ERP, CRM, WMS, or e-commerce platform. You can use our AI layer without changing your logistics infrastructure.
Can CIRQUEL integrate with our resale or buy-back program?
Yes. We integrate with internal pre-owned sections or external resale platforms to help you monetize items that cannot be restocked at full price.
Which industries do you serve?
We primarily serve fashion, accessories, footwear, furniture, and home décor brands. The platform is adaptable to any product category where visual anomaly detection is required.
How does CIRQUEL support sustainability and EU compliance?
Our platform supports circular recovery decisions and aligns with EPR, EcoDesign, and Digital Product Passport requirements by providing traceable condition data and recovery pathways.
How long does integration take?
Depending on complexity, integration can take between 2–6 weeks. Enterprise implementations may require custom API configuration.
How is pricing structured?
We offer modular SaaS plans based on volume and feature access, with optional integrations and add-ons available for enterprise clients.
Does CIRQUEL store customer personal data?
No. CIRQUEL processes product images and condition data only. We do not store or manage personal customer information. All integrations are GDPR-compliant and operate within brand-controlled systems.
Is CIRQUEL GDPR compliant?
Yes. Our infrastructure is built with GDPR principles in mind, including data minimization, secure processing, and enterprise-grade cloud security standards.
Can CIRQUEL be used without changing our return policy?
Yes. CIRQUEL enhances your existing return workflows. You maintain full control over policies - we provide intelligence and automation.